Frequently Asked Questions
What confidential data do we obtain from visitors to our blog, website, or app?
When you sign up on our website, we might gather information like your:
Name
Contact Email (for international patients only)
Phone Number and Mailing
Address for collecting samples at home for lab tests and delivering medications
How secure is my payment?
Your payment is secure, YES. For processing payments, we have partnered with third parties who guarantee that your transaction is secure by current security guidelines.
Do you keep a record of credit card details?
Online Best Doctor doesn’t keep any data on bank accounts, credit cards, online wallets, or other financial accounts.
How safely is my private data stored?
Secure Socket Layer (SSL) technology is used to encrypt all sensitive or credit information you provide. Only a small group of people with special access permissions to these systems and who have agreed to keep the information confidential can access the guarded networks where your personal information is kept.
How and when do we gather data?
When you register on our website through the web or the Online Best Doctor, we gather the data mentioned above.
What kind of accounts are accepted for online payments?
Your appointments can be paid for using online wallets, debit or credit cards, checking or savings accounts, or other digital payment methods.
Is there a service charge for making payments online?
When paying for appointments online, there are no additional service fees.
Do I receive a refund if I cancel?
Please direct to the terms and conditions section on refund policies.
